Focused on understanding customer needs, the full-time remote Senior UX Researcher will conduct structured discovery conversations, create opportunity maps, and collaborate with product teams to shape strategic direction based on customer insights. Key responsibilities Run 2-4 structured customer discovery conversations weekly across various persona groups to capture customer language and insights Build and maintain live opportunity maps that inform product direction and enterprise adoption based on real-time customer feedback Collaborate with Outcome DRIs to translate research findings into actionable direction briefs for product investment decisions Required qualifications 5+ years of experience in product research, UX research, or customer discovery within a B2B SaaS or enterprise software environment Proven ability to synthesize insights across multiple personas into actionable opportunity maps Experience working directly with strategic product managers to translate research findings into product direction Strong async written communication skills for clearly conveying research outputs to diverse teams Disciplined approach to maintaining the boundary between customer insights and narrative interpretation
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