Job Description
Providence caregivers are not simply valued – they’re invaluable. Join our team
at Enterprise Information Services and thrive in our culture of patient-focused,
whole-person care built on understanding, commitment, and mutual respect. Your
voice matters here, because we know that to inspire and retain the best people,
we must empower them.
The Senior Telecom Engineer IS specializing in Voice and Unified Communications
(UC) will play a critical role in the design, operation, and enhancement of
large-scale communication services tailored for IS, non-IS, and clinical
caregivers. This role demands deep technical expertise in deploying and managing
advanced voice/UC systems, alongside integrating legacy systems to ensure
seamless and optimized performance. As a subject matter expert, the engineer
will provide top-tier support in complex environments, driving innovation and
efficiency in voice-related technologies. Some travel may be required to support
various initiatives and implementations effectively.
Providence supports 100% remote work for residents located in the following
areas:
- Alaska
- Washington
- Oregon
- Montana
- California
- Texas: Lubbock (within 65 miles)
- Texas: Levelland (within 65 miles)
- Texas: Plainview (within 65 miles)
Providence caregivers are not simply valued – they’re invaluable. Join our team
at Enterprise Information Services and thrive in our culture of patient-focused,
whole-person care built on understanding, commitment, and mutual respect. Your
voice matters here, because we know that to inspire and retain the best people,
we must empower them.
Required Qualifications:
* Bachelor's Degree in Computer Engineering, Computer Science, Mathematics,
Engineering or an equivalent combination of education and experience.
- 5 years related experience.
- Experience in automation, specifically related to deployment, recovery, or
other manual processes.
- Experience with n-tier solutions.
- Experience with resilience modeling (failure mode analysis) and ability to
simulate service outages for point solutions (automated) and platforms
(manually).
* Experience influencing software engineering team members in translating
customer and technical requirements into service architecture to meet Quality
of Service Expectations.
* Experience leading and representing the Service in backlog discussions and
standups to establish appropriate prioritization of Live Site requirements.
* Good experience leveraging data and metrics to drive behavior, process, and
priority decisions. Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to problems.
* Experience in problem solving using systematic procedures and investigating
problems utilizing root cause analysis.
Preferred Qualifications:
- Experience in a Healthcare environment.
- 6 or more years of related experience
- Experience in a Healthcare environment
- 5 or more years of hands-on experience with Avaya Enterprise Unified
Communications (UC) technologies in a multi-data center environment
* Preferably hands-on experience with Cisco CUCM, Unity, WebEx Calling and
Voice gateways in a multi-data center environment
* Expertise in Avaya hardware and technologies such as Communication Manager,
Aura Messaging, System Manager, Session Manager and Media Gateways.
* Deep knowledge of VoIP networking services, including SIP and carrier-based
solutions
* Experience with monitoring and telemetry tools, such as SNMP, Syslog, and
Wireshark
* Experience with large scale migrations from legacy PBX and voice services to
Cisco Cloud UCM and SIP
- Preferred experience support faxing over SIP/H.323
- Familiarity with CDR systems and SIP log aggregator data collection
- Proficiency in voice testing, load tools, and call-quality measurement tools
- Strong analytical ability, judgment, and problem-solving skills, with a
comprehensive understanding of business functions and IT industry issues
* Highly developed communication, negotiation, presentation, and
consensus-building skills
* In-depth knowledge of IT concepts, strategies, methodologies, practices, and
procedures
Salary Range by Location:
AK: Anchorage: Min: $61.31, Max: $104.39
AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
California: Humboldt: Min: $63.91, Max: $108.82
California: All Northern California - Except Humboldt: Min: $71.70, Max:
$122.09
California: All Southern California - Except Bakersfield: Min: $38.56, Max: $61.
California: Bakersfield: Min: $36.99, Max: $59.09
Montana: Except Great Falls: Min: $49.36, Max: $84.05
Montana: Great Falls: Min: $46.76, Max: $79.62
Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
Oregon: Portland Service Area: Min: $61.31, Max: $104.39
Texas: Min: $46.76, Max: $79.62
Washington: Western : Min: $63.91, Max: $108.82
Washington: Southwest - Olympia, Centralia & Below: Min: $61.31, Max: $104.39
Washington: Eastern: Min: $54.56, Max: $92.89
Washington: South Eastern: Min: $57.16, Max: $97.32
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family
in staying well, growing professionally, and achieving financial security. We
take care of you, so you can focus on delivering our Mission
[ of caring for everyone, especially the most
vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence
family of organizations may change your current benefits. Changes in benefits,
including paid time-off, happen for various reasons. These reasons can include
changes of Legal Employer, FTE, Union, location, time-off plan policies,
availability of health and welfare benefit plan offerings, and other various
reasons.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease
my way.” Working at our family of organizations means that regardless of your
role, we’ll walk alongside you in your career, supporting you so you can support
others. We provide best-in-class benefits and we foster an inclusive workplace
where diversity is valued, and everyone is essential, heard and respected.
Together, our 120,000 caregivers (all employees) serve in over 50 hospitals,
over 1,000 clinics and a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people, advancing
best practices and continuing our more than 100-year tradition of serving the
poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this
position. The successful candidate's placement on the wage range for this
position will be determined based upon relevant job experience and other
applicable factors. These amounts are the base pay range; additional
compensation may be available for this role, such as shift differentials,
standby/on-call, overtime, premiums, extra shift incentives, or bonus
opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k)
Savings Plan with employer matching, health care benefits (medical, dental,
vision), life insurance, disability insurance, time off benefits (paid parental
leave, vacations, holidays, health issues), voluntary benefits, well-being
resources and much more. Learn more at providence.jobs/benefits
[
Applicants in the Unincorporated County of Los Angeles: Qualified applications
with arrest or conviction records will be considered for employment in
accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for
Employers and the California Fair Chance Act
[
Providence Shared Services is a service line within Providence that provides a
variety of functional and system support services for our family of
organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and
Washington. We are focused on supporting our Mission by delivering a robust
foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer
[ We are committed to the principle
that every workforce member has the right to work in surroundings that are free
from all forms of unlawful discrimination and harassment on the basis of race,
color, gender, disability, veteran, military status, religion, age, creed,
national origin, sexual identity or expression, sexual orientation, marital
status, genetic information, or any other basis prohibited by local, state, or
federal law. We believe diversity [ makes us
stronger, so we are dedicated to shaping an inclusive workforce, learning from
each other, and creating equal opportunities for advancement.
Job Tags
Minimum wage, Local area, Remote work, Shift work