Mercier Consultancy MD is excited to offer a position for a Polish Customer Support Representative to join a leading travel company in Bulgaria, with a fully paid relocation package. This role is ideal for candidates passionate about travel and customer service, eager to support Polish‑speaking clients in their travel experiences while enjoying life in Bulgaria. Key Responsibilities Provide exceptional customer support to Polish‑speaking clients via phone, email, and chat regarding travel services and inquiries Assist customers with booking processes, travel information, and resolving any issues they might encounter Resolve customer complaints and issues promptly to ensure customer satisfaction and loyalty Maintain accurate and detailed records of customer interactions in the CRM system Collaborate with internal teams to offer solutions and enhance customer experience Stay updated on travel industry trends, travel products, and company policies to provide informed support Requirements Fluency in Polish (both spoken and written) is essential; knowledge of English is advantageous Previous experience in customer service, preferably in the travel or hospitality sector Strong communication and interpersonal skills with a customer‑oriented approach Excellent problem‑solving skills and the ability to work under pressure Familiarity with customer service software and CRM systems is beneficial Ability to work independently and as part of a team Willingness to relocate to Bulgaria and adapt to a new cultural environment Benefits Competitive Monthly Salary Monthly Performance Bonus Relocation Package Fully Paid Training Health Insurance And Much More.. #J-18808-Ljbffr Mercier Consultancy MD
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