Company Overview Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests. Position Summary We are currently seeking an organized, detail-oriented Vacation Planner to join our team. This position wears many hats including: Concierge/ Guest Services – pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests needs, local knowledge, anticipating needs, working with ops teams for special occasions Reservations – extensive property knowledge, creating & adding to guest profiles, keeping response times low and conversion rates high Office Admin – lots of miscellaneous tasks such as data entry, auditing our listings, writing photo captions, sending reports, and assisting in our month end process This is a pivotal role within our growing organization and therefore we are only seeking passionate, hardworking rock stars to apply. Responsibilities Responding to guests inquiries, emails and messages with an emphasis on sense of urgency Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc. Processing guest payments, sending payment requests, and late reminders Answer incoming phone lines Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for arrival, no excuses Effectively communicating with the operations teams Auditing our public listings for accuracy Proper reporting/ logging of all pertinent information Process & distribute arrival reports daily Accurate vendor scheduling to ensure nothing is missed Documenting our processes and checklists, building our SOP manual dubbed “The Play Book” Additional projects as requested What You Need Quiet dedicated workspace w/ stable, secure high-speed internet connection w/ backup internet option Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses Detail-oriented would be an understatement Excellent time management, communication & organizational skills – we have a deep appreciation for genuine hospitality which means ensuring no balls get dropped Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors Team player – this is a startup, we all wear many hats Tech-savvy/ quick learner since we utilize various computer systems Vacation Rental/ Hotel/ hospitality experience (preferred) Flexible schedule as our busy times fluctuate What We Offer Competitive Salary - 16,685 PHP // $280 USD per week Generous Vacation Policy - 13 paid days + 5 unpaid days if needed, 18 paid days after 3 years Health Insurance Stipend of 2,385 PHP // $40 USD per month YETI (Year End Team Incentive) Program Apple Workstation Annual Holiday Gathering Growth Opportunities #J-18808-Ljbffr
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