Job Description

Job ID: 10408231 | Amazon Development Center U.S., Inc. - B02 Employer: Amazon Development Center U.S., Inc. Position: UX Researcher II - AMZ22666.4 Location: Arlington, VA Responsibilities Own and drive end-to-end user and strategic research studies across multiple highly technical AWS product verticals. Design and execute strategic user research projects using qualitative (e.g., cognitive walkthroughs, ethnographic studies, and semi-structured interviews) and quantitative methods (e.g., large‑scale surveys, customer telemetry data, and A/B testing) to uncover actionable customer insights at scale that improve the end‑user experience. Identify the best research methods and questions to optimize research phases: defining objectives, target users, protocol development, data collection, analysis, and synthesis across the product development lifecycle with business goals, timelines, and resourcing in mind. Perform quick but thorough analysis to create actionable findings and communicate timely results and opportunities. Interpret behavioral interaction data to inform both UI/UX decisions and product feature updates. Provide diverse stakeholders in Product, Design, Engineering, and Data Science with insights into market opportunities and work backward from the customer to understand features, detailed functional requirements, and end‑user needs. Manage a queue of multiple simultaneous studies and projects—some led by you, others led by designers, PMs, engineers, and collaborators. Mentor and assist others in implementing portions of the end‑to‑end research process (e.g., forming objectives, observing sessions, analysis, reporting). Raise UX and research fluency throughout the organization and grow knowledge in additional strategic research areas (e.g., generative AI, pricing, brand trust). Travel to conduct in‑person customer research meetings or telecommute to connect with customers and stakeholders distributed across the United States. Basic Qualifications Master's degree in Engineering, Computer Science, Human‑Computer Interaction, Human Factors, Information Science, or a related discipline. 3+ years of experience in the job offered, applied user research, or a related occupation, with all aspects of the UX research lifecycle (study design, stakeholder involvement, planning, recruiting, moderation, analyzing qualitative and quantitative data, reporting, communication, visualization, and knowledge management). 3+ years of experience with core usability tools and platforms and research methods, including qualitative and quantitative, attitudinal and behavioral, and generative and evaluative techniques. 3+ years of experience managing and analyzing medium‑to‑large quantitative datasets using tools such as Excel or Tableau. 3+ years of experience synthesizing literature reviews in academia or market research. 3+ years of experience partnering with design, product, and/or engineering teams to identify user needs and research opportunities that improve the customer experience. 3+ years of experience communicating research insights to executive leadership or director level and above to drive impact. 2+ years of experience leading research for consumer‑facing digital products, web and mobile. 1+ year of experience providing research mentorship and guidance to fellow researchers, designers, product managers, and cross‑functional partners through office hours, workshops, or other facilitation. Job Details USA, VA, Arlington Corporate Operations Hours per week: 40; Schedule: 8:00 am – 5:00 pm (Standard U.S. Hours) Salary Range: $130,100 – $176,000 Amazon.com is an Equal Opportunity – affirmative action employer—Minority, Female, Disability, Veteran, Gender Identity, Sexual Orientation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr

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