Job Description

Job Description Summary The Operations Manager, Insurance Services provides essential administrative, operational, and programmatic support to the Insurance Services functions across the MUSC Enterprise. This role supports day to day operations through claims support, RMIS administration, human resources coordination, budgetary tracking, and office management. The position is critical to maintaining accurate data, efficient workflows, and reliable operational support for enterprise insurance programs. Entity Medical University of South Carolina (MUSC - Univ) Worker Type Employee Worker Sub-Type Classified Cost Center CC001360 INSURANCE PROGRAMS Pay Rate Type Salary Pay Grade University-GEN09 Pay Range 52,100.00 - 70,300.00 - 88,600.000 Scheduled Weekly Hours 40 Work Shift Job Description 20% Claims & Insurance Program Support Provide administrative and operational support for enterprise insurance and claims activities, including intake, documentation, tracking, and status updates. Support maintenance of organized claim files, logs, and supporting documentation across multiple insurance lines (e.g., general liability, professional liability, workers’ compensation, property, auto, and disaster-related claims). Assist with coordination between internal stakeholders, brokers, carriers, third‑party administrators, and legal counsel. 20% Office Management & Administrative Coordination Manage day-to-day office operations, including scheduling, document management, correspondence, and meeting coordination. Maintain departmental policies, procedures, and reference materials. Support office supply procurement, technology needs, and vendor interactions in absence of Administrative Coordinator. 15% RMIS Administration Serve as the department’s RMIS (Risk Management Information System) administrator, ensuring accurate, timely, and complete data entry and maintenance. Manage user access, system configurations, data integrity, and routine system updates in coordination with IT, hospital risk partners, and RMIS vendors. Generate standard and ad hoc RMIS reports, dashboards, and data extracts to support insurance, claims, and leadership reporting needs. Troubleshoot basic system issues, coordinate enhancements, and support system training and documentation. 15% Budgetary & Financial Support Track departmental budgets, invoices, premium payments, assessments, and expenses; reconcile financial records and identify discrepancies. Assist with preparation of budget summaries, forecasts, and financial reports for leadership review. Support payment processing and documentation for insurance programs, claims-related expenses, and vendor services where needed and in the absence of the Administrative Coordinator. 15% Data and Reporting Support Prepare routine operational reports, summaries, and tracking tools using RMIS and financial systems. Ensure data accuracy, confidentiality, and compliance with enterprise, regulatory, and contractual requirements. Support audits, surveys, and regulatory requests by compiling and organizing required documentation. 10% Human Resources & Staffing Support Provide HR-related administrative support, including onboarding coordination, training documentation, timekeeping, and position tracking. Maintain departmental personnel files and records in accordance with MUSC policies and confidentiality standards. Serve as a liaison with HR and Payroll for routine personnel transactions and inquiries. 5% Other Duties As Assigned Required Qualifications Associate’s or Bachelor’s degree in business administration, healthcare administration, insurance, risk management, or a related field; or equivalent experience. 5 years of administrative or operational support experience, preferably in insurance, risk management, healthcare, or a complex enterprise environment. Demonstrated experience with data tracking systems or RMIS platforms. Preferred Qualifications Experience administering an RMIS platform. Familiarity with healthcare insurance programs, claims processes, and academic medical systems. Experience supporting budgeting or financial tracking functions. Knowledge, Skills & Abilities Strong proficiency in Microsoft Office and enterprise information systems. Excellent organizational skills with high attention to detail and data accuracy. Ability to manage multiple priorities independently in a fast‑paced environment. High level of professionalism, discretion, and confidentiality. Clear written and verbal communication skills. Additional Job Description Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent) If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.

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