Job Description

Surgery Scheduler

Practice: Hand, Wrist, Elbow & Orthopaedic Trauma - Randall Viola, MD

Status: This is a full-time, year-round, benefits eligible position.

Classification: Non-Exempt - Hourly

Location: This is an in-office position primarily based at our Vail location with some travel required to our other clinic locations including locations in both Eagle and Summit County.

Schedule: Monday - Friday

Pay Range: The entry range for this position is $25.00-$28.00/hr and is dependent on relevant experience.

Position Overview:

The Surgical Scheduler is responsible for coordinating appointment times for patients and physician templates. This position requires you to obtain all required information from the patient, efficiently run a physician clinic, and learn how to schedule and coordinate surgical dates. The ideal candidate will be an excellent communicator who interacts courteously and professionally with individuals at all levels. Additional responsibilities include preparing and managing correspondence as directed.

Core Responsibilities:

• Coordinate surgical appointments, referrals, and cancellations in the scheduling system; schedule MRI appointments as needed.
• Enter new patient information into the system; distribute patient paperwork and authorizations via email, fax, or mail.
• Manage information requests and correspondence for workers' compensation adjusters and case managers.
• Maintain knowledge of physician preferences and availability; manage physician and staff schedules in the scheduling system.
• Work as part of a physician's team to coordinate scheduling and ensure physician requirements are met.
• Communicate effectively with team members to support scheduling and patient care needs.
• Demonstrate knowledge and understanding of patient privacy rights.
• Maintain confidentiality of all medical, financial, and other sensitive information in printed, electronic, or verbal form.

Performs other duties as assigned: Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

Requirements

Minimum Qualifications:

• Two years' experience preferred in customer service, scheduling, or healthcare.
• Demonstrated problem solving and workflow management skills required.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic and hospital personnel in involved in patient care.
• Must demonstrate understanding of procedures, policies and documentation required to ensure compliance with hospital standards of care.
• Excellent critical thinking skills, ability to work independently, and manage time effectively.
• Excellent organization, communication (both written and verbal), and interpersonal skills required.

Employee Benefits:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
• Discretionary Bonus Program and Wellness Benefit.
• Employee Assistance Program with confidential support from licensed professionals.
• Referral Program Incentive.

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