Remote Outbound Customer Service Representative - Spanish Bilingual Preferred page is loaded## Remote Outbound Customer Service Representative - Spanish Bilingual Preferredlocations: Service Call Center - Draper, UTtime type: Full timeposted on: Posted Todayjob requisition id: R0042127**Remote Outbound Customer Service Representative****Ken Garff Listening Center**The Ken Garff Listening Center is currently hiring **Remote Outbound Customer Service Representatives** to join our growing contact center team.**Work Schedule**Our Listening Center operates:* Monday – Friday: 6:00 AM – 7:00 PM (MT)* Saturday: 8:00 AM – 4:00 PM (MT)* Sunday: Closed**Technical Requirements****Internet Requirements*** **Hard-wired Ethernet connection required** (direct to router or wall port; Wi-Fi not permitted)* Minimum **50 Mbps download speed*** Minimum **20 Mbps upload speed*** Maximum **40 ms ping or lower*** Must provide **3 speed test results** taken at different times during working hours for approval**Computer Requirements*** **Operating System:** Windows 11 required (Mac/Apple products not supported)* **Processor:** 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)* **Memory (RAM):** Minimum 16 GB* **Storage:** Minimum 256 GB**Equipment & Peripherals*** Must provide your own equipment* **Dual monitors (2 or more required)*** **Webcam (required)*** **Smartphone (required for authentication purposes)*** Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)* Keyboard and mouse**Key Responsibilities*** Make outbound calls to current Ken Garff customers (no cold calling)* Deliver a professional, friendly, and informative customer experience* Build and maintain strong customer relationships* Identify customer vehicle service needs and schedule appointments* Promote service specials and incentives* Handle customer inquiries via phone, chat, and email* Accurately document interactions and update customer records* Collaborate with team members while maintaining company standards**Qualifications*** Must provide your own equipment and meet technical requirements* Must have a quiet workspace free from noise and distractions* Strong computer skills and ability to navigate multiple systems* Typing speed of **30+ WPM*** Positive, energetic, and customer-focused attitude* Excellent communication and problem-solving skills* Strong multitasking, organization, and prioritization abilities* Previous customer service, call center, or sales experience preferred* High school diploma or equivalent required* Must be **18 years or older** and authorized to work in the U.S.* **Bilingual in Spanish is a plus*** Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa**Benefits*** Opportunity to **earn a college degree at no cost*** Paid training* Career growth within a nationwide automotive company* Paid Time Off* Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance* 401(k) with company match* Optional year-end bonus program* Employee discounts on vehicles, parts, and service* Supportive team and positive company culture**Job Details*** **Job Type:** Full-time (40 hours per week)* **Pay:** Starting at $16.00/hour + $16.25/hour for Spanish speakers**We are an Equal Opportunity Employer** *(We Hear You)* #J-18808-Ljbffr
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