Remote Inbound Customer Service Representative page is loaded## Remote Inbound Customer Service Representativelocations: Service Call Center - Draper, UTtime type: Full timeposted on: Posted Todayjob requisition id: R0042125**Remote Customer Service Representative - Ken Garff Listening Center**The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!Great work schedule!The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. **Training class will start April 27th, 2026.**Network Requirements:* Ethernet connection only (must be hard-wired to router or wall port)* Minimum speeds: 50 Mbps download / 20 Mbps upload* Maximum ping: 40 ms or lowerEquipment Requirements:* **Technical Requirements*** **Internet Requirements*** **Hard-wired Ethernet connection required** (direct to router or wall port; Wi-Fi not permitted)* Minimum **50 Mbps download speed*** Minimum **20 Mbps upload speed*** Maximum **40 ms ping or lower*** Must provide **3 speed test results** taken at different times during working hours for approval* **Computer Requirements*** **Operating System:** Windows 11 required (Mac/Apple products not supported)* **Processor:** 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)* **Memory (RAM):** Minimum 16 GB* **Storage:** Minimum 256 GB* **Equipment & Peripherals*** Must provide your own equipment* **Dual monitors (2 or more required)*** **Webcam (required)*** **Smartphone (required for authentication purposes)*** Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)* Keyboard and mouseHere’s what you’ll be doing:* Answer inbound customer calls promptly and professionally.* Determine the customer’s concerns and schedule the necessary appointment.* Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.* Document and update customer records.* Establish and maintain great customer relationships.* Be a team player and uphold Ken Garff’s standards of professionalism and integrity.Qualifications:* Positive, energetic, enthusiastic, and service-oriented.* Must provide your own equipment* Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm* The ability to help solve customer problems* Excellent problem-solving and communication skills. (Written and verbal)* Ability to multitask, organize & prioritize—in other words, work smart.* Previous customer service or call center experience is a plus.* High School Diploma or equivalent* Must be 18 years or older and authorized to work in the U.S.* Bilingual in Spanish is a PLUS!* **Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa**Benefits of working at Ken Garff Listening Center:* Earn a **college degree, no cost to you!*** Paid training—we care about your success.* Flexible schedule!* Real career growth at a nationwide automotive powerhouse* Competitive base pay* Paid Time Off* Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance* 401 (k) with Company match* Optional Year-end bonus program* Employee discounts on Vehicle Purchase, Parts, Service, and More!* Great people with a great cultureJob Type: Full-Time (35–40-hour work week)Pay: Starting at $16.00 per hour**$16.25 per hour for Spanish bilingual candidates**We are an Equal Opportunity Employer ((We Hear You)) #J-18808-Ljbffr
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