Job Description

Job Title: Med Spa Operations Manager/Practice Manager

Duration: Full Time/Permanent

Location: 25 Northern Blvd, Greenvale, New York - 11548

About Us:

At our client, they deliver a refined blend of aesthetic medicine, functional wellness, and cutting-edge therapies designed to rejuvenate and empower. Our mission is to help clients achieve optimal health and beauty from the inside out through advanced services in hormone therapy, injectables, body sculpting, skincare, and integrative wellness treatments.

As a luxury medical spa and wellness center, we are seeking a Practice Manager who embodies professionalism, leadership, and a passion for high-end client care.

Position Overview:

The Practice Manager will be responsible for overseeing the day-to-day operations of the practice, ensuring a seamless and luxurious experience for clients while supporting clinical providers and staff. This role requires strategic oversight, operational efficiency, staff leadership, and a commitment to delivering service excellence in a wellness-focused environment.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the medical spa and wellness practice to ensure high standards of service, cleanliness, and compliance.
• Develop and implement standard operating procedures (SOPs) to maintain consistency and efficiency.
• Manage vendor relationships and supply ordering to maintain inventory and product availability.

Client Experience & Service Excellence:

• Ensure a five-star client experience from consultation to post-treatment follow-up.
• Handle client feedback and resolve issues with discretion and professionalism.
• Monitor scheduling systems and workflow to minimize wait times and maximize productivity.

Team Leadership & HR:

• Recruit, train, and supervise front desk and support staff; assist in clinical team coordination.
• Lead team meetings, performance reviews, and foster a culture of professionalism, wellness, and client-focused care.
• Ensure all staff maintain up-to-date certifications and training.
• Collaborate on marketing, promotions, and membership program strategies.
• Ensure compliance with all local, state, and federal laws, including HIPAA, OSHA, and medical board regulations.
• Maintain accurate documentation and manage credentialing/licensing renewals.

Qualifications:

• 3+ years of management experience in a medical spa , plastic surgery, dermatology, or luxury wellness setting.
• Proven leadership skills with the ability to motivate and support a diverse team.
• Strong business acumen with experience managing budgets, payroll, and vendor relationships.
• Familiarity with EMR systems (e.g., Aesthetic Record, Symplast) and scheduling software.
• Outstanding interpersonal and communication skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Knowledge of aesthetics, functional medicine, and regenerative therapies is a strong plus.

Preferred Traits:

• Passion for health, beauty, and wellness.
• Polished, professional appearance and demeanor.
• Solutions-oriented with a proactive mindset.
• Committed to continuous learning and development.

Why join our client:

• Work with a team passionate about whole-person wellness and cutting-edge treatments.
• Competitive salary and performance-based incentives.
• Employee discounts on services and products.
• Supportive, growth-oriented work environment in a luxury setting.

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