Job Description

Leadership Development Manager

Miami, FL Full-Time

Jackson Memorial Hospital

1611 N.W. 12th Avenue, Miami, FL, 33136

Summary

The Manager, Leadership & Organizational Development leads the design, delivery, and continuous improvement of leadership and organizational development initiatives that advance Jackson Health System's strategic priorities, workforce effectiveness, and culture of high reliability and service excellence. This role manages leadership and organizational development programs for frontline, emerging, and mid-level leaders; supports succession readiness; and applies organizational development and change management practices to strengthen leadership capability, engagement, and performance outcomes. The Manager partners with operational, clinical, and administrative leaders to ensure development solutions align with enterprise priorities. This position provides program leadership, consultation, and coaching while maintaining accountability for team supervision, program execution, and operational excellence.

Why Jackson

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Responsibilities

Leadership & Organizational Development

• Design and deliver leadership and organizational development programs aligned with enterprise strategy and workforce needs.
• Lead initiatives supporting frontline, emerging, and mid-level leaders, including onboarding and transition support for new leaders.
• Apply organizational development and change management practices to strengthen leadership effectiveness, engagement, culture, and performance.
• Provide coaching and consultation to leaders and teams to address leadership and organizational challenges.
• Support succession readiness and leadership capability development through integrated development solutions.
• Evaluate program effectiveness using qualitative and quantitative data to drive continuous improvement.

Program & Operational Management

• Oversee day-to-day execution of leadership and organizational development programs to ensure quality and timely delivery. Manage program budgets and resources with fiscal accountability.
• Manage vendor and partner relationships supporting development initiatives.
• Support employee and physician engagement survey processes and leader action planning.
• Conduct research and prepare reports and presentations to support leadership decision-making.

People Leadership

• Supervise, mentor, and develop assigned staff to achieve performance and development goals.
• Ensure staff participation in required education and professional development.
• Support employee relations activities in collaboration with HR partners.

Collaboration & Alignment

• Partner with stakeholders across clinical, operational, and administrative areas to align leadership and organizational development with organizational priorities.
• Support communication and learning initiatives across departments and programs.
• Model CARE values (Compassion, Accountability, Respect, and Expertise) in all interactions.
• Perform other duties and strategic projects as assigned.

Experience

• Minimum five (5) years of progressive experience in leadership and organizational development or learning program delivery is required.
• Demonstrated experience applying organizational development, instructional design, and change management principles is also required.
• Experience supervising staff or leading project teams is required.
• Experience in complex or healthcare organizations is preferred, along with experience providing internal consulting or leadership advisory support.

Education

• Bachelor's degree in Organizational Development, Human Resources, Industrial/Organizational Psychology, Education, Business, or related field is required.
• Master's degree is preferred.

Skill

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment Knowledge and skill in use of job appropriate technology and software applications.

Credentials

• SHRM-CP or SHRM-SCP preferred.
• Additional certifications in organizational development, change management, or talent development (e.g., ATD, Prosci, HPI) are advantageous.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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