Job Description

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

We have an exciting opportunity to join the Kiehl’s family as a Kiehl's Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business. 

Why Kiehl’s: 

• Monthly sales bonus potential on top of hourly base wage
• Generous quarterly gratis allocation 
• Clear career growth opportunities

As a Kiehl’s Skin Pro you will:

• Deliver Best- in-class experience to customers  
• Identify clients’ needs and goals and assist them in finding and selecting appropriate products. 
• Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.
• Maintain client relations through follow-up calls and emails.
• Inform the clients regarding product prices and if there are any special offers available.
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling and cross-selling. 
• Maintain the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.
• Regularly attend all scheduled shifts 

What do you need to succeed:

• Retail and/or cosmetic experience preferred
• Customer service experience  
• Great communication skills
• Analytical skills
• Basic computer skills  
• Must be willing to work flexible hours including nights and weekends
• Must be 18 years or older
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
• English mandatory, second language an asset

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