Job Description

Job Description

Job Description

At Balls Foods, technology plays a vital role in supporting the stores, teammates, and operations that serve our customers every day. From maintaining reliable systems and connectivity to supporting critical business processes, technology helps keep our organization running efficiently across multiple locations.

We're looking for a highly motivated Infrastructure and Database Administrator who enjoys identifying solutions, improving processes, and contributing to the success of the organization through technology. In this role, you'll support a broad technology environment while working with infrastructure, databases, networking, cloud technologies, and automation. You'll have the opportunity to collaborate across departments, influence technology improvements, and contribute to initiatives that strengthen operational effectiveness, enhance the teammate and customer experience, and support business growth.

If you enjoy solving problems, continuously learning, and finding practical ways to make systems more efficient, reliable, and secure, we'd love to hear from you.

Key Responsibilities:

• Database Administration & Support: Administer, maintain, and optimize enterprise database environments to ensure reliable, secure, and efficient access to business-critical data.
• Network Infrastructure Administration: Administer and optimize the organization's network infrastructure, including routing, switching, firewalls, VLANs, DNS, and DHCP. Ensure network reliability, security, and scalability.
• Cloud & Identity Platform Administration: Manage cloud infrastructure, identity platforms, and access controls that protect organizational assets and enable secure, reliable connectivity.
• Automation & Systems Integration: Develop and maintain scripts and automated workflows that improve operational efficiency, reduce manual processes, and integrate data systems across the environment.
• Security & Compliance: Implement and enforce security controls across database, network, and cloud environments. Support audit activities, vulnerability management, and compliance requirements.

Essential Job Duties:

• Administer, maintain, and support Microsoft SQL Server databases, including backups, security, performance monitoring, and basic query optimization
• Support database backup, recovery, and disaster recovery processes to ensure data availability and business continuity
• Monitor database health, capacity, and performance; proactively resolve bottlenecks and incidents
• Administer and maintain network infrastructure, including routers, switches, firewalls, VLANs, subnetting, DNS, DHCP, and VPN
• Manage network monitoring, traffic analysis, and capacity planning to ensure reliability and performance
• Troubleshoot complex network and connectivity issues across LAN, WAN, and cloud-connected environments
• Administer Windows Server environments, Active Directory, Group Policy, and virtualization platforms
• Maintain Microsoft Azure resources, including virtual networks, cloud infrastructure components, and hybrid connectivity
• Administer Microsoft Entra ID, including user provisioning, access management, MFA, and Conditional Access policies
• Perform system monitoring, patching, backups, upgrades, and disaster recovery activities
• Develop and maintain automation scripts and integrations using PowerShell, SQL, Python, or related technologies
• Support data integrations and automated workflows between enterprise systems and applications
• Investigate and resolve data discrepancies, network incidents, and infrastructure issues
• Create and maintain technical documentation, network diagrams, database schemas, procedures, and operational runbooks
• Evaluate and implement technology solutions that improve infrastructure reliability, security, and performance
• Partner with technology vendors on issue resolution, upgrades, and service improvements
• Participate in on-call support and incident response
• Stay current on database technologies, networking standards, and security best practices

Competencies for Success:

• Job & Technical Expertise: Strong working knowledge of database engineering and network infrastructure principles, tools, and best practices
• Personal Accountability: Take responsibility for individual or team performance by setting clear goals and expectations, tracking progress against the goals, and requesting feedback.
• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Teamwork & Collaboration: Demonstrate the ability to work effectively with others to achieve a common goal: Build relationships, share responsibility, resolve conflict, and respect diversity.

Minimum Qualifications:

• Required: Associate's degree or Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field
• Required: 3-5 years of experience supporting enterprise infrastructure, cloud technologies, databases, and business systems
• Required: Experience administering Microsoft Windows Server, Microsoft 365, Microsoft Entra ID, and Microsoft SQL Server environments
• Required: Proficiency with scripting, automation, and troubleshooting technologies, including PowerShell, SQL, Python, or similar tools
• Required: Strong analytical, problem-solving, and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences
• Required: Demonstrated ability to identify process improvement opportunities and implement technology solutions that improve operational efficiency and business outcomes
• Required: Experience administering enterprise network infrastructure - routing, switching, firewalls, DNS/DHCP, VPN
• Preferred: Microsoft certifications such as AZ-104, MS-102, SC-300, or related certifications
• Preferred: Experience with network monitoring tools (SolarWinds, PRTG, Wireshark, or similar)
• Preferred: Familiarity with Power BI, Microsoft Fabric, or other analytics/reporting platforms
• Preferred: Experience with Microsoft SQL Server - administration, performance tuning, backup/recovery, and T-SQL development

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