Job Description

Company Description

Aztec Hotel San Antonio, part of Marriott's Tribute Portfolio, is a boutique hotel located in the vibrant San Antonio, Texas Metropolitan Area. Known for its unique architecture and personalized guest experiences, the hotel seamlessly blends rich history with modern luxury. As a Tribute Portfolio member, we are committed to delivering exceptional service and a distinctive stay for our guests. The Aztec Hotel is a dynamic workplace that values innovation, teamwork, and hospitality excellence.

Pay: $95,000.00 - $105,000.00 per year

Role Description

The General Manager will oversee the daily operations of the Aztec Hotel, ensuring outstanding guest experiences and efficient functioning of the property. Responsibilities include managing staff, monitoring financial performance, creating strategies to meet business goals, and maintaining brand standards. The role also involves collaborating with department heads to enhance operations and ensure compliance with Marriott’s high-quality expectations. This is a full-time, on-site position based in the San Antonio, Texas Metropolitan Area.

Key Responsibilities

Leadership, Strategy & Culture

• Set and execute the hotel’s strategic plan aligned with ownership objectives, market conditions, and Marriott brand standards.
• Build a strong leadership bench across all departments through coaching, accountability, and succession planning.
• Establish a performance-driven, guest-first culture rooted in transparency, trust, and high standards.
• Lead daily stand-ups, weekly executive meetings, and monthly business reviews with clarity and follow-through.

Financial Performance & Asset Management

• Own the hotel’s full P&L, including Rooms, F&B, Banquets, and Ancillary revenue streams.
• Develop and manage annual budgets, rolling forecasts, and capital plans.
• Drive GOP growth, expense discipline, labor optimization, and margin improvement without sacrificing guest experience.
• Partner with ownership on capital projects, ROI justification, and long-term asset value preservation.

Guest Experience & Brand Execution

• Ensure delivery of a distinctive, locally inspired Tribute Portfolio experience while meeting Marriott operating standards.
• Monitor guest satisfaction scores, online reputation, and brand audits—taking swift corrective action where gaps exist.
• Lead guest recovery for escalated issues and ensure root-cause fixes are implemented.
• Act as a visible ambassador of the hotel to guests, the community, and brand representatives.

Revenue Strategy & Market Positioning

• Collaborate with Revenue Management and Sales to optimize pricing, segmentation, channel mix, and demand strategy.
• Drive group, transient, and F&B revenue through market-aware strategy and disciplined execution.
• Ensure the hotel remains competitive on the Riverwalk through differentiated service, programming, and local partnerships.

Operational Excellence

• Hold department leaders accountable for SOP adherence, service delivery, cleanliness, safety, and compliance.
• Ensure readiness for brand audits, health inspections, fire/life safety reviews, and internal audits.
• Oversee preventive maintenance, life-safety systems, and capital asset condition.

People, HR & Compliance

• Ensure compliance with all employment laws, wage-and-hour regulations, OSHA standards, and Marriott policies.
• Partner with HR on hiring, performance management, corrective action, and employee engagement initiatives.
• Maintain appropriate staffing levels and labor controls while supporting associate wellbeing and retention.
• Foster open communication and ethical leadership across the hotel.

Owner & Brand Relations

• Serve as the primary liaison with ownership, asset management, and Marriott brand teams.
• Deliver clear, accurate, and timely reporting on performance, risks, and opportunities.
• Represent the hotel in ownership meetings, brand reviews, and community engagements.

Pre-Requisite Experience & Qualifications

• Minimum 3–5 years progressive hotel leadership experience in full-service hotels; lifestyle or boutique experience strongly preferred.
• Prior experience as a General Manager or Assistant General Manager with multi-department oversight.
• Proven track record of P&L ownership, budget management, and GOP growth.
• Strong understanding of Marriott systems, brand standards, and audit processes preferred.
• Demonstrated ability to lead leaders, manage complexity, and execute in high-demand, guest-facing environments.
• Willingness to work flexible hours, including evenings, weekends, and holidays as business requires.

Tribute Portfolio / Marriott Brand Standards Alignment

• Deliver a distinctive, independent-feel experience while maintaining Marriott operational discipline.
• Ensure excellence in:
• Guest engagement and service recovery

- Brand presentation and storytelling

- Operational consistency and compliance

- Local integration and community relevance

• Balance creativity and autonomy with accountability to brand and ownership standards.
• Aztec Hotel San Antonio is an Equal Opportunity Employer.

Benefits:

• Employee discount
• Paid time off
• Referral program

Education:

• Bachelor's (Required)

Experience:

• GM: 5 years (Required)
• Work Location: In person

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